Return Policy

You may request returns for items marked as returnable that you buy from certain sellers listed on Ayekart that are within the 2 days return window. Items not marked as returnable are cannot be returned.

Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Ayekart.

There is no return on any kind of grocery, fruits and vegetables.

>>Go to Your Orders to initiate a return.

Return guidelines

Following are the return guidelines:

  • Your address and the item that you wish to return must be eligible for return.
  • If the return is not eligible for Pickup, a Self-Return option will be given.
  • Once the product is received back by the seller, you will, in accordance with the Ayekart Refund Policy, be issued a refund to your original source of payment method.
  • For Cash on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)) in the account whose details are provided at the time of raising the return request.

Status of return

1. Locate the item from Your Orders
2. Select Return/Refund status

Refund timeline

Following are the refund processing timelines after the item is received by Ayekart or the Seller notifies us of the receipt of the return:

Prepaid Orders:
Credit Card/ Debit Card : 5 – 7 Business Days
Net Banking Account (Credited to Bank Account) : 5 – 7 Business Days
UPI Linked Bank Account : 3 – 5 Business Days

Cash on Delivery Orders:
NEFT to Bank Account : 5 – 7 Business Days
Paper Cheque : Not Applicable


Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original source of payment method (in case of prepaid transactions) or to your bank account.

Refund for Cash on Delivery Orders:

For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).

Note: Refunds cannot be processed to third-party accounts. The name on your Ayekart account should match with the name of the bank account holder.

Refund guidelines

  • For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  • In any case where a refund is required, the seller(s) need to authorize that refund. Ayekart can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
  • Ayekart takes no responsibility for any refunds; it being clarified that the responsibility for (i) issuance or payment of refunds; (ii) ensuring the replacement for any products for which replacements are requested; and/or (iii) acceptance of any returns or return requests raised, responsibility for each of these lies solely with the respective seller/vendors.

Replacement Policy

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

Pre-requisites for Free Replacement

Items within return window and in stock (exact same item) with same seller are eligible for free replacement. Free replacements can be requested if the following conditions apply:

  • Item received is physically damaged;
  • Item received has missing parts or accessories;
  • Item received is different from their description on the product detail page on Ayekart; or
  • Item received is defective/does not work properly.

Note

A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
A replacement can only be created if the product is available with the same seller. In case, the product is not available with the same seller, please "Contact Seller" from "Your Orders" to request a refund.